Support
How can we help?
Answers to common questions below. If something isn't covered, email us at support@pinpointverify.com and we'll get back to you within one business day.
FAQ
Common questions
How is this different from a background check?
A background check searches records, criminal history, employment, education. PinpointVerify confirms the physical person. We verify that a real individual appeared in person before a state-licensed notary, at a confirmed location, and signed a document under notarial witness. Background checks tell you what the records say. We tell you someone actually showed up. The two are complementary, not the same.
What does location confirmation mean?
When the notarized document ships back to us, we record the parcel origin, the zip code and city from which it was mailed. We compare that against the location assigned for the verification. If they don't match, we flag it. This isn't GPS tracking or surveillance. It's a shipping origin check, built into the process.
What if my employee is in a rural area?
Before your employee is ever contacted, we identify and verify the nearest available notarization location and confirm notary availability. If we can't confirm a suitable location, we'll tell you before you pay. We only proceed when we have a workable location confirmed.
How long does the process take?
Most verifications complete within 5–10 business days from submission to document delivery. The appointment itself typically takes 15–30 minutes. Turnaround depends on your employee's availability and standard shipping time. You'll receive status updates at every step.
Can I use this for multiple employees at once?
Yes. Each verification is a separate order at as low as $99 per employee. If you're verifying 10 or more employees, contact enterprise@pinpointverify.com to discuss volume pricing and consolidated billing.
What do I tell my employee about this process?
Tell them they'll receive an email with instructions to schedule a short appointment at a nearby UPS Store. A state-licensed notary will meet them, review their government-issued ID, and witness their signature on a document. The appointment takes about 15–30 minutes. They'll then mail the document back using a prepaid label, no postage needed.
What happens if my employee can't make the appointment?
Employees can reschedule through the instructions provided. If the verification cannot be completed because your employee fails to appear or doesn't return the document, no refund is issued for that order. If the verification can't be completed for reasons on our end, we issue a full refund.
Still have questions?
We respond to support emails within one business day, usually faster.
support@pinpointverify.comReady to start a verification? Request Access , as low as $99 per employee, no subscription.